Return & Refund Policy

At 【请替换：店铺名称】, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to assist you. Below you will find detailed information about returns, refunds, and our process to make it as smooth as possible.

Return Eligibility

We accept returns on most items within 30 calendar days from the date you receive your order. To qualify for a return, your item must:

Be in its original, unused condition with all tags and packaging intact.
Not be designated as a final sale item (such items will be clearly marked on the product pages).
Be returned within 30 calendar days of receipt.

Please Note: Personalized or custom-made products cannot be returned unless they are defective or damaged.

How to Initiate a Return

Returning an item is simple. Please follow these steps:

Contact Our Customer Service Team: Email us at 【请替换：客服邮箱】 or fill out the contact form on our website at 【请替换：店铺域名】. Include your order number and a brief explanation for the return.
Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number along with detailed instructions on how to send your item back.
Ship Your Item Back: Once you have your RA number, package your item securely, preferably in its original packaging, and ship it back to us. You are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely.

Refund Processing

After we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5–7 business days for the refund to appear in your account after we have processed it. The time may vary depending on your bank or payment processor.

Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please follow these instructions:

Contact us within 7 days of receiving your order.
Provide a description and photos of the issue (if applicable).

We will offer a full refund or exchange at no additional cost to you.

Exchanges

If you need a different size or color, we offer exchanges on the same item provided it is unused and returned within 30 calendar days. Please follow the return process above. Once we receive your returned item, we will ship your exchange.

Non-Refundable Items

The following items are non-refundable for health and safety reasons:

Personalized or custom-made items
Gift cards
Intimate apparel and swimwear, unless unworn with tags still attached

Shipping Fees

Shipping costs are calculated and displayed at checkout. Shipping fees are non-refundable unless the return is due to a defective item or a fulfillment error on our part.

Cancellation Policy

Orders can be canceled within 12 hours of placing the order. After this period, we may have already started processing, making cancellation impossible.

Final Sale Items

Certain items are marked as final sale and cannot be returned or exchanged. These will be clearly noted on the product page. No returns or refunds will be accepted for these products.